AI Voice Agent Console

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Enter the console password.

New business

Creates a business with its own agent, knowledge base and record. Use it when someone signs up — this is their real account. To put the next prospect on the demo line, don't come here: open the demo business under Clients and use Switch to a new prospect.

Trade knowledge (optional, reusable — pick as many as apply)
None

A number bought at Retell and pasted here becomes this prospect's own line, so they can ring the agent instead of waiting to be called. It stays with them if they buy; buy another for the next pitch. Leave it blank to pitch from the shared demo line.

The website and FAQs above become this business's knowledge base. Once it exists you can add more sources and upload documents from the business's own page.

Clients

Every business you have set up, with its live credit balance.

Edit business

Saving redeploys the agent, so callers hear the change on the next call.

Where calls go when more come in at once than the agent can take. Use the owner's mobile — never the business line that forwards into us, or the call goes round in a loop.

Opening hours

Appointments outside these hours are refused, and the agent is told not to offer them. Leave a day unticked to close it.

Spoken in the first breath of every call: "Hi, my name is Michael, thanks for calling…". Leave blank and it introduces itself as the virtual assistant. It never claims to be a person either way.

Billing

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Setup fee —

Start a monthly subscription. You get a Stripe Checkout link to send them; they enter their card there and it is saved for automatic top-ups. Pick the row from the pricing sheet and the numbers fill in; change them if you agreed something different.

Plan
Minutes left
Alerts below
Extra minutes

Client portal

A read-only page at where the owner sees their own calls, with the ones the assistant could not finish flagged in red. They see calls, messages and bookings — never pricing, prompts or anything about another business.

Setting or revoking it signs out every device immediately.

Voice

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Previews are studio recordings. A phone line band-limits everything to roughly 300–3400 Hz, which is where an expensive voice loses most of its advantage — so decide on a real call, not on this button.

Switch to a new prospect

Keeps this agent and its phone number, and replaces who it answers as. The current knowledge base is destroyed and rebuilt from the new website and notes — without that, the last prospect's material stays indexed and the agent answers with it.

Trade knowledge (optional, reusable — pick as many as apply)
None

Demo line

AI call handling

Cover the desk now

For a lunch break or a step outside. It goes back on its own.

Recent changes

    Demo call

    This rings a real phone. Only call a business owner who is expecting it. Every call is written to the consent log.

    Knowledge base

    Everything this agent can answer from. Each source is indexed by Retell and attached to this business's agent only.

    PDF, Word, text, spreadsheets, slides or images, up to 50 MB.

    Calendar

    A client should connect their own Google or Outlook calendar. This Mac's Calendar is for your own demos only — it writes into your personal calendar and stops working once this is deployed to a server.

    Credits

    Calls

    Messages

    Calls the agent could not turn into a booking — an address it could not confirm, a caller outside the area, a question it could not answer. The agent tells these callers someone will follow up, so these need working through.

    Appointments

    Cancel when a customer calls off — the record stays here as cancelled. Delete clears the row entirely. Both are recoverable.

    Agent needs attention

    Agent prompt

    What this agent has been told. Generated from the trade and the details you entered.

    The prompt is regenerated on every rebuild, so improvements to the wording only reach an agent that already exists once you rebuild it. Safe to run any time — the phone number and knowledge base are kept.

    
      
    

      
    
        
    
          
    
            
    Delete this business
    
            
    Removes the business, its agent, and its call history. The phone number
            goes back in the pool for the next one — it is rented, not thrown away.
    
          
    
          
        
    
        
      
    
    
    

    
    
    
      
    Connection status
    
      
    What this server can and cannot do right now. No secret values are ever shown here.
    
      
    
      
    
        
    Phone numbers
    
        
    Retell requires KYC before it will sell a number over the API, and KYC starts by buying your first number in the Retell dashboard. Buy it there, then sync here to wire it in.
    
        
    
          
        
    
        
    
      
    

      
    
        
    Do-not-call list
    
        
    
          
          
        
    
        
    
      
    

      
    
        
    
          
    
            
    Stripe webhooks
    
            
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    Whether Stripe is actually reaching this server. A delivery that fails the
        signature check is listed too, with the reason — those never reach the rest of the
        system, so this is the only place they show up.
    
        
    
      
    

      
    
        
    Trade knowledge
    
        
    Reusable knowledge bases. Build one per trade, attach it to any prospect from
        the New pitch form. A prospect switch destroys that prospect's own material and leaves these
        standing, so a week of pitching one trade is set up once.
    
        
    
        
    
          Add trade knowledge